Karnali Ceramic Cup

Our partner for delivery is DHL. After adding the product to a shipping card, shipping can be calculated automatically according to the delivery address. Macte Design OU does not bear responsibility for the possible loss or damage of the product during delivery. Macte Design OU will however always work with the best service providers available to deliver your product safely. All that is required from you is merely a signature when receiving the package. Macte bears no responsibility for delays due to force majeure and reserves the right to perform partial deliveries. Macte Design OU aims to send out an order within two working days after receipt and credit card authorization. Please acknowledge the possible additional customs, duties, and brokerage charges that may apply depending on the final destination. They might be collected during delivery. Macte Design OU is not responsible for these charges.

14-DAY “COOLING OFF” PERIOD

Whenever you shop at ajadynasty.com you are entitled to a 14- day period after receiving your order during which you can change your mind. Thus, if you wish to withdraw your order you should inform our customer service and send the order back within fourteen days after its arrival. You will receive the refund in no more than 14 days after the garment has arrived back to us.

You cannot change your mind by refusing to receive the item without informing us that you will be doing so.

In order to be able to change your mind you must inform the Aja Dynasty Customer Service Department of your decision to annul this agreement in an explicit statement (e.g. a letter sent by e-mail to service@ajadynasty.com).

You must be able to prove that you have returned the item on time by obtaining a certificate of dispatch. You are accountable of paying any possible costs related to the return of the item. We do not accept package receipts sent cash on delivery. While returning an item you are to insure that the item has been packaged accordingly. You are responsible for any damage caused to the item since the moment it had been delivered.