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Return Policy

1-   Conditions We Require

We want to ensure that you are completely satisfied with your purchases on this website. If, for any reason, you are not satisfied with your order, you may return any UNUSED products within fourteen (14) days from delivery date. Before sending any products back to us, please, make sure that all of these requirements have been correctly performed.

The product you wish to return:

– can be sent back to us only after you have completed and submitted the online Return Form available on the www.ajadynasty.com website within ten (10) days of delivery date;

– by completing and submitting our online Return Form, you will receive your Return Number which you must include on your return shipping label;

– must be unused, unworn, unwashed, and in the same condition in which it was received by you;

– must have all disposable seals attached, and the disposable seal must still be intact;

– must be returned in-full with all of its parts and accessories;

– must be sent in its original packaging;

– must be shipped back to our fulfillment house within fourteen (14) days of delivery date;

– must be sent in one single shipment;

– products that belong to the same order must be returned to us at the same time;

– must be shipped from the address of the recipient country.

If all of these conditions are satisfied, we will refund the value of the returned product(s), Sales Tax (VAT) included, minus any original shipping costs. We recommend the following courier services: DHL, ——. If you prefer to send the returned items with a courier of your choice, you must do it at your expense. In either case, you must provide the tracking number of your return package. We will not issue any refunds for returns that do not satisfy ALL of the conditions shown above; within thirty (30) days of being notified that you are not entitled to a refund you have the option for your merchandise to be shipped back to you, at your own expense, in the condition in which it was received by Provider’s fulfillment house.

If you do not request the return of your merchandise within said thirty-day period, you authorize Provider, and any of its affiliates or agents, to dispose of such merchandise as it sees fit.

We reserve the right to designate non-returnable merchandise on the website. Any such designation will be noted on the detail page of the merchandise which is non-returnable.

2- Refund Policy

Refunds are processed within approximately three (3) business days of receipt of your merchandise. Your refund will be credited back to the same payment method used to make the original purchase on our website. If you paid by credit card, refund times will depend on the credit or debit card company’s policies. Be aware that the refund date for the credit will correspond with the date of the original payment, thus you will not be charged any interest fees. If you paid by PayPal, refunds will be credited to your PayPal account and will be visible immediately. The date of reimbursement to the credit card associated with your PayPal account depends on the company that issued the card.


3- Identification Tag (or Hang Tag)

Most of our products come with an identification tag with a disposable seal. Please, try your item on before removing the tag and seal since we do not accept returns once the disposable seal has been removed, broken, or damaged in any way. Other products come with a sticker; if you remove or alter this sticker, you may no longer return your purchase.


4- Disclaimer of Warranties And Limitation of Liability

Provider makes no representations or warranties of any kind, express or implied, as to the products included on the website nor as to the merchandise being sold to you. To the fullest extent permissible by applicable law, provider disclaims all warranties, express or implied, including but not limited to implied warranties of merchantability, fitness for a particular purpose, and noninfringement. There are no warranties, express or implied, which extend beyond the description of the merchandise contained on our order confirmation. Provider will not be liable for any damages of any kind arising from the use of the website, including but not limited to direct, indirect, incidental, punitive, and consequential damages.

5- Force Majeure

Provider shall not be liable for any delay or failure in performance due to circumstances beyond its reasonable control.


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